Booking an Orlando Villa – A Good Experience?
March 4th, 2009 by Alison | 2 Comments | Filed in Orlando Vacation HomesYou know sometimes you start out thinking something will be easy and then find out it is just so much more complicated than it should be? Well I certainly found this when I offered to help a guest find a vacation home. This lady had contacted me about renting one of my Windsor resort or Solana vacation homes.
All of my vacation homes were booked, but I had got talking to her and really wanted to help her find something. So I decided to do what I know all my guests do – start to search for a Disney vacation home on the internet.
I knew that it wouldn’t be that easy. The dates were around Easter and I knew that the best homes would already be booked. I hoped for either a new home or a cancellation – or somehow to find a hidden gem somewhere! I have a lot of contacts with homes to rent and none of them had anything available. So I had to search around on the internet.
The first thing I noticed was how time consuming it was. All I wanted to do was find a vacation home on the internet and then email or call them and get an answer within a reasonable amount of time. Well it didn’t quite happen like that. My phone calls were ignored. I think I gave up after talking to about 10 answering machines! Emails were ignored. Some owners responded but weren’t available. One responded that it was available but then it turned out he was confused! What really surprised me was the wall of silence! I just couldn’t get anyone to respond and actually help me.
After waiting all weekend I called one agent again. She was polite but in the middle of our conversation obviously wanted to answer the other phone in the office so cut me off before I got the chance to ask her the things I needed to. She wanted me to book on the website. I had some more questions. They weren’t answered.
I sent the details of the one house to the potential guest. She liked the house and tried to contact the agent too. No reply.
The happy end to the story is that this guest did find a home. And I found a guest who I enjoy comparing notes with about our Disney World addictions!
I admit it was an eye opener for me. I know the Disney vacation home business very well as I have been doing this for nearly a decade! I do always try and see things from my guests point of view. Booking a home on the internet is a great option. But it is time consuming and can be overwhelming. I almost gave up but was determined to find something. I got tired of being ignored!
I know there are many vacation homes in the Kissimmee and Davenport areas. I know there are many excellent owners and agents. I have had the pleasure of talking and knowing many of them. But I was surprised at the lack of customer service and care I experienced in my search.
If you just want some help finding an Orlando villa then use the Contact Me form at the side of this post. You can be sure that I will respond and do my very best to help!






